FAQ

Question 1 – Ordering on Memphisdepay.com

To make purchases on memphisdepay.com it isn’t necessary to register. However, you can choose to register and gain access to many advantages you normally wouldn’t have.

Question 2 – More than 24 hours have passed and still no confirmation e-mail. What should I do?

After we’ve received your payment, you’ll receive an e-mail confirming your order. If you didn’t receive an e-mail within 3 hours, make sure to contact us. Also, make sure to check your spam folder. You can reach us via support@memphisdepay.com.

Question 3 – Can I change my order after confirmation?

This isn’t possible, because each order is processed automatically, and once it has been confirmed it’s not possible to modify the details. If you want to purchase additional items, you must place a new order.

Question 4 – An item in my shopping cart disappeared? 

By placing a product in your shopping cart you don’t reserve the product. If anyone else makes the purchase before you, there is a chance that you won’t be able to make the purchase yourself, because the product is sold out. To prevent this from happening, make sure to complete your transaction.

Question 5 – There is no more inventory, will there be a restock?

Memphis Depay Clothing is available for a limited time only with an exclusive inventory. Meaning, when a product is sold out, it won’t get restocked.

Question 6 – Can I cancel my order?

No, unfortunately, you can’t. However, you can return your package, for more information check our return policy.

Question 7 – I have an exclusive code, where can I use this?

At the checkout page, you’ll find a field to enter your exclusive code.

Question 8 – Payment methods 

At memphisdepay.com you can pay using a variety of payment methods that are displayed at checkout. The payment options vary, depending on your country. After selecting your preferred payment option, you’ll be redirected to a safe payment gateway. Upon completing your payment, you’ll be automatically redirected to memphisdepay.com and receive a confirmation e-mail shortly.

Question 9 – Are there any pay duties or taxes that I have to pay?

MDF Fashion B.V. ships from the Netherlands (Europe). For all countries in Europe, no additional pay duties or taxes are charged. However, if your delivery address is outside of Europe, duties and taxes may apply. Please note:  MDF Fashion B.V. is not liable for any duties or taxes.

Question 10 – Payment security 

On memphisdepay.com, every purchase is made with maximum security thanks to the use of secure servers and the implementation of the most advanced encryption services (SSL). 

Question 11 – Why can I not complete my order?

Verify that you have correctly entered the data correctly for your selected method of payment. If you are paying with a credit card and the problem persists, make sure to contact your credit card issuer. If there is any need for further assistance, make sure to contact us via support@memphisdepay.com.

Question 12 – When will my credit card be charged?

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card, and the availability of funds.

Question 13 – Can I choose a delivery date/time?

Unfortunately, this is not possible.

Question 14 – Where is my order? 

After your purchase on memphisdepay.com, you’ll receive a confirmation e-mail shortly. The e-mail contains a link to your order status.

Question 15 – Packaging

All orders will be delivered in our signature Memphis Depay Clothing packaging that is suitable for gifting.

Question 16 – Shipping time and costs

All orders placed before 15:00 (CEST) are aimed to sent out the same day. Depending on your shipping addresses delivery times may vary. For each order, we will supply track and trace so you can follow your order. Your shipping costs will be calculated based on your delivery address. Transport costs are added to your checkout so you can view the total expenses of any of your purchases.

Question 17 – What should I do if my order has not been delivered yet?

If your order has not been delivered, please check your track and trace. You have received an e-mail about this topic, also you can find your track and trace within your personal account. If you still have issues with your order, we suggest that you:

  • Check your spam folder
  • Check the delivery address
  • For further assistance, make sure to contact us via support@memphisdepay.com

Question 18 – How can I return my order safely? 

All orders from MD Fashion B.V. can be returned within 14 days. Shipping fees apply by the carrier of your choice. Please be informed that the original state of your order may not be affected. Original tags must be attached and the item cannot be worn or washed. A return slip is included in the shipment.

Question 19 – Refunds

The original price, minus the shipping costs are refunded if you return your order. Please note that original tags must be attached and the item cannot be worn or washed. It may take up to 30 days before you receive your refund. If you have any questions about this topic, please contact us via support@memphisdepay.com

Question 20 – Product availability

You can check the availability of a product by clicking on an article and select your size, if there is no sign of ‘sold out’ the product is still available.

Question 21 – Product care  

All products on memphisdepay.com have unique qualities and are manufactured by experts. For the best possible care of a product, memphisdepay.com recommends to protect it from water and direct sources of heat and light.

Question 22 – Authenticity

All products on memphisdepay.com are guaranteed to be authentic.

Question 23 – Other questions? 

Please feel free to contact us anytime, with any questions you might have. Please note that it may take up to three working days to answer your question, though we will try to handle any request as soon as possible. Feel free to reach out via support@memphisdepay.com